Welcome to Heavenly Shine! Below are our standard policies to help you understand how we operate and what to expect when using our services.
1. Booking & Appointments
- Services can be scheduled online or by phone.
- Please book at least 48 hours in advance when possible.
- If you need to cancel or reschedule, please notify us at least 24 hours before your appointment.
2. Payments
- We accept cash, check, and major credit/debit cards.
- Payment is due at the time of service unless other arrangements are made.
3. Service Guarantee
- We aim to provide excellent cleaning every time.
- If you are not satisfied with our service, contact us within 24 hours and we will correct it at no extra charge.
4. Safety & Liability
- Our staff is trained and insured for your protection.
- Please secure valuables or fragile items before our team arrives.
- We are not responsible for pre-existing damage or items left in unsafe areas.
5. Privacy
- Any information you provide to us is kept private and is not shared with third parties.
6. Contact Us
If you have questions about our policies or services:
- Email: [email protected]
- Phone: (951) 384-1732