Frequently Asked Questions

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About
Heavenly Shine

Heavenly Shine Cleaning Services is a leading commercial cleaning company that has helped hundreds of clients. We provide our employees with comprehensive training in our proprietary Let It Shine® Cleaning Process, which is built on CDC and AORN standards. In turn, they provide a valuable and personalized service to our local customers.
Heavenly Shine’s Health-Based Cleaning System® removes the maximum amount of dirt and kills germs consistently and thoroughly at each cleaning to help create a cleaner, healthier and safer work environment. Our local Heavenly Shine team trained and certified to use Heavenly Shine's® Cleaning Process and protocols and are supported locally by a Heavenly Shine Support Center.
Heavenly Shine is a Privately held company

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About
Pricing

In order to accurately evaluate the cleaning needs most important to you and your business, a walkthrough of your facility will take place before pricing estimates are given. During this walkthrough, measurements of your cleanable square footage will be taken, and the condition and layout of your facility will be reviewed. Using that information, a proposal and Service Plan will be customized for you based on square footage, areas of focus, touch points, frequency of service and budget requirements. Pricing is based on ISSA industry standard rates for the services included in your Service Plan. By pricing services using information specific to your business, we can offer more accurate and transparent service quotes.
The size of your facility, frequency of service, complexity, building layout and your specific cleaning needs are several factors that affect pricing of commercial cleaning services. Additional On-Demand Cleaning and Preventative Maintenance Services are also offered at rates competitive in your market.
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About
Current Customers

For questions about billing and accounting please contact your local Heavenly Shine Support Center directly either by phone or email, or fill out our current customer form.
For W-9 requests, the best place to start is to ask your Account Manager directly, either by phone, email or via your Heavenly Shine Customer Services Log Book. If you require additional assistance, contact your local Heavenly Shine Support Center or fill out our current customer form.
Questions regarding your service contract or schedule can be communicated to your Account Manager in a few ways: directly in person, by phone, email or your Heavenly Shine Customer Services Log Book. If you require further or additional assistance, your local
Heavenly Shine Support Center can be contacted directly by phone, email or by filling out our current customer form.
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About
Commercial Cleaning

Commercial cleaning is the cleaning of business spaces like offices, medical facilities, retail stores, gyms, educational facilities and more using a range of cleaning services.
There are a number of benefits to commercial cleaning, with the main one being a cleaner, safer, healthier environment for employees, guests and customers. Regular commercial cleaning services can ensure your space and brand always look great while helping to reduce the spread of illness, which leads to fewer sick days. And, the addition of On-Demand Cleaning Services and Preventative Maintenance Services to your commercial cleaning program can help keep dirt, dust, grime and stains from damaging your most valuable business assets, resulting in long-term cost savings.
The Heavenly Shine® Let It Shine® Cleaning Process is a set of cleaning tools and protocols tested and refined over more than three decades to deliver the highest quality clean for your work environment. Our unique Let It Shine® Process utilizes microfiber cloths and hospital-grade disinfectants to wipe down flat surfaces, a HEPA vacuum to capture particles and dust and a no-dip flat mop, which reduces cross-contamination. This process is built on Centers for Disease Control and Prevention (CDC) and Association of periOperative Registered Nurses (AORN) guidelines for a hospital-grade clean. Heavenly Shine employees are regularly trained on an ongoing basis to ensure the cleaning services offered under the Heavenly Shine name meet our high standards.

The Let It Shine® Cleaning Process:

1. HOSPITAL-GRADE DISINFECTANTS:
EPA-registered, hospital-grade disinfectants that kill 99.9% of germs and bacteria.

2. COLOR-CODED MICROFIBER CLOTHS:
Color-coded microfiber cleaning cloths to trap and remove 99% of bacteria and dirt while preventing germ spread.

3. NO-DIP FLAT MOP:
No-dip flat mops, which clean floors without using dirty water, minimizing cross-contamination.

4. STATE OF THE ART VACUUM:
EPA vacuum cleaners to capture 99% dust and other airborne particles, improving air quality.
How long cleaning services take will depend on factors such as the type of services you’re receiving, the size of your facility, the complexity of service and the size of your Cleaning team. Everyday janitorial services will typically take less time than Preventative Maintenance Cleaning Services or a deep clean. A Disinfecting Service like contamination cleaning could take the longest, as it involves a meticulous process.
Our Deep Cleaning Services can be employed for a number of reasons. As an example, customers may request a one-time appearance cleaning ahead of a re-opening or after an event, or for a seasonal refresh to target the less-common and personal touch points that everyday services can’t get to. Businesses that are more susceptible to germs, such as doctors offices and daycares, will typically need a deeper clean more frequently just to maintain a healthy environment.
When employees or customers have been exposed to a known pathogen or your workplace is experiencing an outbreak of illness, our Disinfecting Services—which include wipe downs, electrostatic spraying and contamination cleans using powerful disinfectants—can stop the spread in its tracks with 99.9% efficacy. A disinfecting service can be requested on-demand in order to tackle the issue with immediacy.
This category of commercial cleaning services involves the periodic cleaning and maintenance of your businesses assets such as carpets, hard floors, grout, furniture, upholstery and windows. Our preventative maintenance cleaning specializes in cleaning protocols and equipment to remove stains, scuffs, dirt buildup, fingerprints and environmental debris. Preventative Maintenance Services can be added on to any basic cleaning program as needed or at a set frequency, such as monthly, quarterly, seasonally or semi-annually.
We currently service the Inland Empire (Riverside and San Bernardino County)
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About
Heavenly Shine Services

You might think that the Heavenly Shine Health-Based Cleaning System® Program is something that only certain spaces need, but the fact is, every type and size of facility can benefit from a professional, healthier cleaning program that emphasizes removing the maximum amount of dirt and germs.
Our basic or regular commercial cleaning program includes janitorial services like dusting and disinfecting wiping, vacuuming, mopping and trash removal. But, a plan can always be customized to meet your needs. If your facility requires something more, you can supplement your regular cleaning program with On-Demand Cleaning Services like deep cleaning, disinfecting and day porter services, as well as Preventative Maintenance Services like floor, window and upholstery cleaning.
Your facility will be cleaned by local employees who are part of an Operations Team. The team consists of Cleaners-who cleans offices on the regular, Cleaning Lead-In charge of the cleaning crew that's cleaning the office, Cleaning Supervisor-who manages the cleaning crew, Account Manager-who is client liaison between the client and our operations team, Operations Manager-Oversees the entire Operation team. This team deliver Heavenly Shine's Health-Based Clean®. Our Operations Team is supported by a local Heavenly Shine Support Center.
Our cleaning process goes much deeper than others to remove the maximum amount of dirt and kill germs, creating a cleaner, healthier and safer work environment. We have decades of expertise, as well as a vast network of highly trained Employees, to get the job done and done well. We don't use Franchise Business Owners or Sub-Contractors. All of our cleaners are employees. We also have a high level, strategic, proven and effective operations process and method that helps us to go above and beyond what any other cleaning company can produce.
Heavenly Shine offers Everyday General Cleaning Services, which include dusting, disinfection wiping, vacuuming and mopping, as well as On-Demand Cleaning Services like deep cleaning, contamination cleaning and day porter services, and Preventative Maintenance Services like floor, upholstery and carpet cleaning.
Your facility’s unique needs will determine your exact cleaning frequency, but in general, dusting, disinfecting wiping, vacuuming and mopping should be performed daily. On-Demand Cleaning Services can be added on to your standard cleaning program when needed. Preventative Maintenance Services can also be added on to any standard cleaning program, as needed or at a set frequency, such as monthly, quarterly, seasonally or semi-annually.
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About
Office Cleaning

It’s common for office buildings to offer cleaning services to tenants as part of the lease, but these services don’t offer the in-depth cleaning needed to maintain a healthy environment. When you partner with Heavenly Shine, you get highly effective Everyday General Cleaning Services, such as dusting, disinfection wiping, vacuuming and mopping, that follow our proprietary Heavenly Shine® Cleaning Process, built on CDC and AORN standards for a hospital-grade clean. And, your commercial cleaning program can be enhanced to include On-Demand Cleaning Services and Preventative Maintenance Services at any time.
Our cleaners provide commercial cleaning services to offices of all types and sizes, from small offices to large corporate spaces, and even multi-tenant office buildings.
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Medical Offices
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About
Medical Office Cleaning

Our highly trained Operations team, sanitizes and disinfects hospitals, clinics and medical offices using a range of advanced tools and methods to deliver a germ-free environment, including State of the Art vacuums that trap 99.7% of airborne particles and pathogens; color-coded microfiber cloths and no-dip flat and string mops that prevent cross-contamination; and hospital-grade disinfectants that kill germs immediately.
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About
Retail Cleaning

A number of retail spaces can benefit from Heavenly Shine’s commercial cleaning services, including large retailers and department stores, stores with multiple locations, boutiques, small shops and grocery stores.
Retail spaces can benefit from an everyday cleaning program that includes dusting, disinfecting wiping, vacuuming and mopping. After busier shopping days, you’ll also want to consider supplementing this with On-Demand Cleaning Services, such as deep cleaning, disinfecting services or day porter services, to ensure a thorough clean. To maintain the quality of your floors, windows and furniture, you’ll want to include Preventative Maintenance Services.
Cleaning for Retail Stores
Office Cleaning for Schools
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About
School Cleaning

Elementary, middle and high schools, as well as colleges, daycares, nursery schools, tutoring centers and learning centers, can all benefit from Heavenly Shine's Health-Based Cleaning System®.
Educational institutions are highly susceptible to the spread of germs all school-year long. In addition to an everyday cleaning program that includes dusting, disinfecting wiping, vacuuming and mopping, you’ll want to include deep cleaning services periodically, as well as Preventative Maintenance Services, which provide cleaning and care for carpets, hard floors, windows and upholstery.
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Fitness Cleaning

Fitness centers our team can provide commercial cleaning services to include gyms, workout studios, spas and locker rooms.
Gyms and fitness facilities can benefit from an everyday cleaning program that includes dusting, disinfecting wiping, vacuuming and mopping. This can be supplemented with high-power electrostatic disinfectant spraying to kill germs and bacteria residing on equipment and in locker rooms, as well as hard floor cleaning services, which can help protect floors from the wear-and-tear of heavy foot traffic.
Yes, our team can provide cleaning services to spas so you’re left with a fresh and clean environment where customers can fully relax.
Cleaning for fitness centers
Preventative Maintenance Services
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Industrial Cleaning

Heavenly Shine can provide industrial warehouses, distribution centers, factories, manufacturing plants and self-storage facilities with commercial cleaning services for common areas like locker rooms, break rooms, bathrooms, kitchens and more.
Yes. Self-storage units often require deep cleaning after its tenant vacates, and Heavenly Shine's Operation Team can provide this so the space is left dirt-, dust- and germ-free and ready for the next tenant.
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